Ernesto Campos

Ernesto Campos has a diverse work experience spanning from 2016 to 2022. Ernesto started their career at Waze where they worked as a Customer Support Team Lead for Qualitest. In this role, Ernesto took charge of project planning and establishment, conducted research and analytics to optimize methods, and managed software testing processes in Agile methodology.

In 2019, Ernesto joined Nayax as a Customer Support, VIP Account Manager. Ernesto provided advanced Tier 2 level technical support to distributors across the globe through Salesforce ticketing. Additionally, they became a Global Support (Tier 2) & Account Management Team Leader, responsible for overseeing global technical support operations for over 55 countries. This included triaging inbound cases, introducing KPI reports and a performance-based bonus scheme.

Currently, Ernesto is working at Testim.io as a Customer Success Manager starting from 2022.

Ernesto Campos completed their education from 2013 to 2016 at Reichman University, where they obtained a Bachelor's degree in Government with a specialization in Global Affairs and Conflict Resolution. Their field of study focused on International Relations and Affairs. Additionally, Ernesto obtained a certification from the ITCB - Israeli Testing Certification Board, although the specific details regarding when and where they obtained this certification are not provided.