Cristian Henriques

Cristian Henriques is an experienced IT and analytics professional with a comprehensive background spanning over two decades. Currently serving as a Global IT Specialist at Tetra Pak since October 2021, Cristian provides trilingual remote support to end users, focusing on technical problem resolution. Prior roles include a Trilingual Support Specialist at Cinemark, where support was offered to over 500 theatres in 15 countries, and a Customer Success Manager at Tecnológico de Monterrey, focusing on IT needs for marketing and HR departments. Cristian's extensive experience in analytics and quality management at Telefônica Brasil involved leading teams, analyzing customer complaints, and implementing solutions to enhance customer satisfaction. With prior analytical roles at Wunderman São Paulo, SKY TV, and Harte-Hanks do Brasil, Cristian has developed strong skills in database marketing, campaign performance monitoring, and customer relationship management. Cristian holds an MBA in Marketing from FGV - Fundação Getulio Vargas and a Bachelor's degree in Information Technology from Universidade Presbiteriana Mackenzie.