Jacques Genade is an experienced professional with extensive expertise in customer service operations and field service management. Currently serving as Director of Customer Service Operations for Africa at Tetra Pak since March 2014, Jacques leads a team focused on employee engagement, strategic planning, adherence to OHS standards, and the development of a high-quality service team. Previous roles at Tetra Pak include Maintenance Manager for GME & Africa, Field Service Operations Manager for sub-Sahara Africa, Technical Support Manager for sub-Sahara Africa, Field Service Manager, and Field Service Engineer. Educational qualifications include a National Technical Diploma in Electrical Engineering from Verwoerdburg Technical College, a Management Advancement Program from Wits Business School, and a Diploma in Financial Management from the University of South Africa. Further professional development includes participation in Global Learning & Organisational Development at Tetra Pak.
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