Alex R.

Alex R. is a seasoned professional in customer experience and content strategy, currently serving as a Customer Experience Program Manager at Texas Mutual Insurance Company since July 2023. Previously, Alex held positions at Meta as a Content Designer, addressing scalability and reliability challenges in advertising platforms. Prior experience includes working as a UX Content Strategist and Research Specialist at UX 4Sight, where Alex developed email campaigns and SEO content. In earlier roles at Texas Mutual Insurance Company, significant contributions include enhancing user experience in applications and leading research initiatives. At Blue Cross of Idaho, Alex managed a team in communications and content creation, driving strategic messaging and mentoring staff. Alex's extensive background also includes roles in web editorial coordination and creative writing, with a strong focus on the health insurance domain. Academic qualifications consist of a Master's degree in Professional and Technical Writing from the University of Arkansas at Little Rock and a BA in Writing from the University of Central Arkansas.