Jose L Dominguez

Jose L Dominguez, MBA, is an experienced professional in the financial services sector, currently serving as the Call Center Manager at Raiz Federal Credit Union since February 2016. In this role, Jose collects and analyzes call center statistics and leads team meetings to enhance performance and motivate staff. Jose's previous positions include Assistant Branch Manager, MSR Supervisor, Loan Processor, and Member Service Representative, where skills in staff supervision, training, customer satisfaction, and loan processing were developed. Prior experience includes acting as MCC Supervisor at Security Service Federal Credit Union, overseeing a team of 16 agents. Jose holds a Master’s Degree in Business Administration and Management from the University of Phoenix and a Bachelor's in Computer Information Systems from The University of Texas at El Paso.