Emma Norris

Emma Norris is an experienced professional in strategic management and market development, currently serving as the Head of Strategy at Thames Water since January 2016. With a strong background in corporate strategy and retail planning, Emma has successfully led the development and implementation of integrated business strategies and managed significant change activities to enhance competition in the Non-Household Retail market. Emma's earlier roles at Thames Water Commercial Services and eDigitalResearch plc included market analysis and commercial opportunities development, complemented by a solid academic foundation with a Postgraduate Certificate in Applied Management from Henley Business School and a degree in History and Politics from Newcastle University.