Jayne Small

Jayne Small (Jefferies) has over two decades of experience in customer experience management at Thames Water, where roles have included Senior Customer Experience Design Manager, Customer Journey Design Manager, and Customer Insight Manager from June 2012 to the present, following a period as Customer Experience Manager and Operational Customer Policy Consultant from January 2003 to April 2012. Educational background includes attendance at Joseph Rowntree School in York from 1985 to 1991.