Lauren Underwood

Lauren Underwood is a seasoned professional in the tourism and water service industries with extensive experience in management and customer coordination. Currently serving as the Regional Development Manager at Thames Water since March 2018, Lauren previously held roles as a Development Planner and Planner at Essential Water Services, where responsibilities included arranging and booking repairs for customer side leaks. Lauren's career also includes significant positions at MSC Cruises, where roles spanned from Operations Team Leader to Contact Center Supervisor, overseeing customer service and booking management. An earlier role as Sales Operations Manager at Tripashore involved liaising with customers and managing communications for B2B/B2C interactions. Lauren holds a Bachelor of Arts in Tourism Management from Southampton Solent University and has a strong educational background with multiple qualifications in travel and psychology.