Jean Roberts

Jean Roberts has extensive experience in customer service and training within various organizations. Currently serving in a Commercial Support role and as Sales & Service Team Lead at Thatcham Research since November 2017, Jean previously worked at Sovereign Housing Association Limited from October 2012 to May 2016 as Quality & Development Manager, where responsibilities included recruitment, training, and the development of a quality framework. Earlier roles include Customer Service Manager at Sovereign Housing Association from April 2007 to September 2012, where Jean transformed a repairs hotline into an efficient contact centre, and Head of Training & Quality at the Automobile Association from June 1993 to November 2006, managing a team responsible for training and quality assurance for a large contact centre.