Alison Joseph

Alison Joseph has extensive experience in IT service management, having held multiple leadership roles in prominent organizations. Notably, Alison served as both Service Desk Manager and Deputy Service Desk Manager at Ladbrokes Coral Group plc from April 2014 to January 2018, overseeing a team of 33 and ensuring high standards in customer service and support processes for over 14,000 users across 2,200 retail locations. Following this, Alison worked as Education Coordinator at GVI and later as Head of Service Desk at Kocho, a recognized Microsoft Gold Partner. From November 2020 to May 2025, Alison held roles as Problem Manager and Senior Problem Manager at Ocado Technology, where significant contributions were made to problem reviews and post-mortem processes. Currently, Alison is serving as Problem & Major Incident Manager at The AA while pursuing a BA in Business Studies at The Open University.