Paul Hill

Paul Hill has extensive experience in incident and problem management across various industries. Currently serving as the Lead Major Incident and Incident and Problem Manager at The AA since April 2023, Paul previously held roles at Computacenter and First Data Corporation, focusing on managing high-impact incidents and coordinating cross-team efforts. Paul’s background includes significant achievements at Bank of America as an AVP Problem Manager, where trend analysis and service improvement initiatives were implemented. Earlier experience at the Royal Bank of Scotland involved enhancing operational efficiencies in test infrastructure while also managing critical incidents. Paul's career began in operations with roles at Safeway Stores Ltd and Hoskyns, establishing a strong foundation in mainframe technology. Education was completed at St Charles Catholic Sixth Form College and St. Thomas More Roman Catholic Secondary School in London.