Ross Bagnall

Ross Bagnall is an experienced professional in the insurance and customer service sectors, currently serving as a Unified Communications Design Specialist and Realtime Analyst at The AA since May 2017. In this role, Ross oversees call management at the Oldbury site to meet service level targets while maintaining positive business relationships. Previous roles at The AA include Team Manager and Customer Experience Coach, where Ross led teams, delivered coaching, and ensured the well-being of customer advisors. Prior to this, Ross worked at Iceland Foods as a Sales Assistant, where multiple responsibilities were managed, including cashier duties, stock management, and staff training. Ross holds a Level 3 Diploma in IT (Software and Games Development) from Halesowen College, complemented by a Level 2 Diploma in IT (Technical). Education was completed at The Earls High School.