Sue McCarthy is a seasoned professional with extensive experience in project management, change management, and operational excellence across various industries. Current roles include Practice Lead - Delivery at The AA since September 2025 and Manager of Project Management & Change Practice at IAG from March 2015 to September 2025. Previous experience encompasses roles as Senior Project Manager, BA Practice Manager (Maternity Secondment), Advertising Operations Manager, Senior Training Specialist, Customer Loyalty Manager, Customer Services Manager at the Department for Work and Pensions (DWP), and Analyst - Logistics at HSBC. McCarthy's educational background includes studies at Ravensbourne University London.
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