The AFX Group, LLC
Erica Jackson is an experienced professional with a diverse background in instructional technology, project management, and customer support. Currently serving as a Learning Architect/Training Specialist at The AFX Group, LLC, since April 2021, Erica supports the Department of Veterans' Affairs in helping service members and their families achieve career and well-being goals. Prior roles include Business Analyst/Senior Consultant at CGI Federal, where responsibilities involved leading contracted teams and process documentation, and Regional Project Manager at GBX Consultants, Inc., managing a large team across multiple states. Erica's experience in IT includes managing help desks and customer service operations at institutions such as Albany State University and Darton College. An educator with a Master of Education in Instructional Technology from Valdosta State University, Erica has delivered training to various audiences and has a strong foundation in curriculum development and learner-centered instructional methods.
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The AFX Group, LLC
The AFX Group, LLC is an experienced professional services firm comprised of highly respected industry leaders committed to ensuring its clients receive actionable and realistic recommendations and advice, with measureable results. AFX has the ability to quickly assess a client’s requirements, devise strategies and options, and implement workable solutions. Whether it is facilitation and training support, curriculum development, or managing a worldwide program, AFX has the experience to exceed client needs. The AFX Group, LLC is a service-disabled veteran-owned small business.