Erica Jackson

Erica Jackson is an experienced professional with a diverse background in instructional technology, project management, and customer support. Currently serving as a Learning Architect/Training Specialist at The AFX Group, LLC, since April 2021, Erica supports the Department of Veterans' Affairs in helping service members and their families achieve career and well-being goals. Prior roles include Business Analyst/Senior Consultant at CGI Federal, where responsibilities involved leading contracted teams and process documentation, and Regional Project Manager at GBX Consultants, Inc., managing a large team across multiple states. Erica's experience in IT includes managing help desks and customer service operations at institutions such as Albany State University and Darton College. An educator with a Master of Education in Instructional Technology from Valdosta State University, Erica has delivered training to various audiences and has a strong foundation in curriculum development and learner-centered instructional methods.