Dawn Terminella

Dawn Terminella possesses extensive experience in product operations and customer support, currently serving as Manager of Product Operations and Manager of AMS Tech Support at The American Institute of Architects (AIA) since October 2017. Terminella's previous roles include Implementation Consultant and Senior Customer Support Analyst for netFORUM Pro at Abila and Avectra, where responsibilities encompassed client implementation, issue resolution, and team management for software support. Earlier career positions featured Operations Manager at Computer C.O.R.E., where Dawn led computer skills training programs, and HR/Non-Perishable Food Manager at Giant Food, overseeing store operations and employee training. Dawn holds a Bachelor of Science in Communications and English from James Madison University.