Michael Hamilton

Michael Hamilton is an experienced professional in membership development and customer experience, currently serving as the Director of Membership Retention and Engagement at The American Institute of Architects since June 2023. Prior to this role, Michael worked as a Customer Experience Consultant at Branda LLC, focusing on system and process improvements. Michael has held significant leadership positions including Director of Membership Development & Marketing at the American College of Nurse-Midwives, where budget management and strategic planning were key responsibilities, and Director of Membership at the National Association of Enrolled Agents, overseeing a large member base and enhancing member value. Michael's earlier experience encompasses roles that involved operational planning and member engagement at various esteemed organizations, culminating in a solid foundation of expertise in driving membership growth and retention. Michael earned a BA in Communications and Theater from Guilford College.