Maria Carolina Mendes Garcia

Maria Carolina Mendes Garcia currently serves as the Customer Voice Lead at Portobello Grupo since November 2022. Previously, Maria held various positions at GOL Linhas Aéreas, including Gerente de experiência do cliente and Gerente de atendimento ao cliente, where responsibilities included customer journey mapping, understanding diverse customer profiles, and managing a large customer service team. At Itaú Unibanco, Maria worked as Coordenadora de Processos e Operações and Supervisora Qualidade, focusing on operational support, process improvement, and quality management. Additionally, teaching experience was gained at Senac in customer service management. Earlier roles included Supervisora de Relacionamento ao Cliente at Banco Santander and Advogada at Banco Panamericano. Maria holds multiple advanced degrees, including an ongoing Master’s in Consumer Marketing Management from FGV and an MBA from UC Irvine.