The Assistance Fund (TAF)
Jan Wigington is an experienced operations leader with a strong background in contact center management and customer service excellence. Currently serving as the Senior Director of Operations at The Assistance Fund since September 2019, Jan is responsible for strategic planning and execution of contact center operations. Prior roles include Director of Operations at Entertainment Benefits Group, where Jan focused on process improvement and workforce management, and Vice President of Owner Services Support at Wyndham Vacation Ownership, driving owner experience and loyalty. Jan has also held leadership positions at Universal Parks and Resorts, SeaWorld Parks & Entertainment, and AT&T Wireless, consistently achieving operational efficiencies and improving service performance. Jan holds a Business Administration Certification from Penn State University and a Bachelor's degree in Journalism from California State University, Long Beach.
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The Assistance Fund (TAF)
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The Assistance Fund (TAF) is an independent charitable patient assistance organization that helps patients and families facing high medical out-of-pocket costs by providing financial assistance for their copayments, coinsurance, deductibles, and other health-related expenses. We currently manage nearly 90 disease programs, each of which covers all FDA-approved treatment for the disease named in the program. Since 2009, TAF has helped nearly 180,000 people access critical treatment for life-threatening, chronic, and rare diseases. TAF's MISSION is to provide underinsured people living with life-threatening, chronic, and rare diseases access to critical treatment through financial assistance, education, and advocacy. TAF's VISION is to see the day when no person goes without treatment because of an inability to pay.