Kieran Smith

Kieran Smith has a diverse work experience spanning multiple industries. Kieran started their career at Ridgeway Group PLC as a General and Regional Assistant before moving on to work as a General Assistant at David Lloyd Leisure. Kieran then worked as a Customer Service representative at Screwfix Direct. Following that, they joined Anglian Water Services as a Customer Support representative, where they were responsible for handling billing, equipment maintenance, and general inquiries.

In 2012, Kieran joined The Barcode Warehouse Limited, where they held various roles including Technical Support Analyst, Service Desk Duty Manager, Incident Problem Manager, and Service Desk Operations Manager. In these positions, they managed and coordinated technical support agents, oversaw human resources and administrative operations, and ensured the delivery of service-level agreements for managed services clients.

Kieran's most recent role at The Barcode Warehouse Limited was as Joint Head of Service Operations, where they developed best practices, processes, and procedures, and engaged with customers and third parties to support root cause analysis. Kieran also attended on-site customer meetings for service improvement and oversaw software upgrades.

Overall, Kieran's work experience demonstrates their expertise in service-level agreements, helpdesk operations, performance evaluations, resources planning, training programs, policies and procedures development, customer service, and troubleshooting.

Kieran Smith completed their High School education at Ancaster High School from 1997 to 2002. Kieran then pursued A Levels at Joseph Ruston Technology College from 2002 to 2004. Finally, they attended the University of Lincoln from 2008 to 2012, where they earned a Bachelor's Degree in Human Resource Management.