Lori Donaldson-Runyon

Lori Donaldson-Runyon is a seasoned professional with extensive experience in administrative support, customer service, and account management across various industries. Currently serving as a Production Administrative Assistant at The Basement Doctor since July 2023, responsibilities include administrative work for production, reporting, fleet management, and accounts receivable. Previously, at UniFirst Corporation from March 2019 to June 2023, Lori handled telephone inquiries, data entry, account resolution, and collections. A significant portion of Lori's career was spent at Verizon from October 2001 to December 2018, where roles included Business Analyst, Global Enterprise Advisor, and several customer service positions, demonstrating expertise in billing systems, enterprise account management, and customer satisfaction strategies. Lori's educational background includes studies at Ohio University-Lancaster from 1999 to 2001.