The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.

We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

Health Care

Health Services

Medical Devices

The Beryl Institute

Jason A. Wolf Ph.d., Cpxp

Jason Wolf

The Leadership Team at The Beryl Institute steers the strategic direction and vision of the organization, ensuring alignment with its mission to transform the human experience in healthcare. This team is pivotal in fostering community development, spearheading innovative patient experience programs, and expanding professional development opportunities for healthcare professionals globally. Their role encompasses leadership, strategic planning, and organizational oversight to continuously advance the patient experience movement.

Leadership Team

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Team members

Other teams at The Beryl Institute

Community and Experience Team