Sharie S.

Sharie S. has a diverse work experience spanning across multiple companies. Sharie began their career at Score Educational Center in 2001 as a Center Director, where they managed the center and exceeded revenue goals. Sharie also worked directly with children to improve their academic skills and confidence. In 2004, they joined Kid Concepts as a General Manager, where they focused on providing excellent customer service and implemented strategies to increase customer retention.

In 2014, Sharie joined Winc Wines as a Customer Experience Agent/Manager, collaborating with various teams to align company and customer expectations. Sharie also led a team of agents and provided training and coaching to improve their skills. In 2016, they transitioned to the role of Creative Project Manager and drove team awareness of deadlines and deliverables.

Since 2018, Sharie has been working at The Bouqs Company, initially as a Customer Experience Project Manager, then as an Associate Manager, and currently as the Head of Customer Experience. In these roles, they utilized data to identify opportunities for improvement and implemented strategies to enhance customer experiences. Sharie also coached and developed agents, resulting in increased customer satisfaction, retention rates, and below-average wait times.

Overall, Sharie S. has a strong background in customer experience management and has consistently delivered results throughout their career.

Sharie S. completed their Bachelor of Arts degree in Child Development at California State University in 2001. Sharie then pursued their Master of Business Administration degree at the University of Phoenix, which they completed in 2013.