Edikson Ruiz

Edikson Ruiz currently serves as a Trainer at The CCS Companies, responsible for training new employees and supporting the development of experienced staff through the preparation of learning materials. Prior to this role, Edikson held positions at TLC Associates as Operations Supervisor, and at Call Center Pros as Team Supervisor, where responsibilities included driving team understanding of performance targets and sharing client updates. Edikson began a career in customer service as a Customer Service Representative at Data Vimenca, advancing to Quality Control Specialist. Edikson is pursuing a degree in Modern Languages with a focus on Tourism at Universidad Abierta para Adultos, expected to be completed in 2025.