The Clearing House
Carolyn Hagood, AAP, APRP, NCP, serves as a Payments Training Specialist at The Clearing House since March 2021, where recognition for creating engaging content and maintaining Payments Education Programs for Financial Institutions has been awarded. Prior experience includes a role as Business Banking Treasury Manager at PNC from August 2018 to March 2021, where Carolyn worked with multimillion-dollar clients, developed training curricula, and established KPIs for Business Bankers. Earlier positions include Business Advocate at Wells Fargo, where leadership in training facilitation and customer service strategy development was demonstrated, and Master Auditor at QWRH Management, focusing on internal audits and risk mitigation. Carolyn's career began as General Manager at Cedar Forest YDP, successfully restructuring the program and achieving full capacity enrollment. Carolyn holds a Bachelor of Arts in Historical Research & Writing and Communications from Bob Jones University.
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The Clearing House
The Clearing House is a banking association and payments company owned by the largest commercial banks, and dates back to 1853. The Clearing House Payments Company L.L.C. owns and operates core payments system infrastructure in the United States and is currently working to modernize that infrastructure by building a new, ubiquitous, real-time payment system. The Payments Company is the only private-sector ACH and wire operator in the United States, clearing and settling nearly $2 trillion in U.S. dollar payments each day, representing half of all commercial ACH and wire volume. Its affiliate, The Clearing House Association L.L.C., is a nonpartisan organization that engages in research, analysis, advocacy and litigation focused on financial regulation that supports a safe, sound and competitive banking system.