Laura M.

Laura M. is an experienced Client Experience Manager currently at The Cobbler as of December 2023, with a strong background in luxury retail management. Formerly, Laura served as Team Manager at Gucci, overseeing a team of 35 client advisors and driving sales performance while managing recruitment, training, and merchandising strategies. Prior experience includes significant roles at Christian Dior Couture, where Laura progressed from Sales & CRM Specialist to Department Manager, honing skills in client relations, product merchandising, and team leadership. Laura's academic credentials include a Master's degree in Innovation, Design & Luxe from IAE Paris-Est, complemented by an Associate's degree in economics from Université Paris Dauphine and a two-year degree in economics and management from Université Côte d'Azur.