Jacob Fischer

Jacob Fischer has a diverse work experience in the field of network operations and support. Jacob started their career at Iowa Telecom in 2006 as a Level 1.5 Residential DSL Support Technician, where they provided troubleshooting and support for residential DSL customers. Jacob also monitored network health and implemented alarm systems.

In 2008, Jacob moved to Windstream where they held various roles. As a Network Analyst II - Broadband TAC, they supported broadband customers through chat, Remedy trouble tickets, and phone calls. Jacob also configured customer connections in DSLAMs, switches, and routers. Later, as a Network Analyst II - Data NOC, they provided Tier 1 support for Windstream's service provider data network, troubleshooting network devices and collaborating with other departments and vendors. Jacob then advanced to the role of Network Analyst III/Tier 2 Lead, where they became primarily responsible for extensive troubleshooting on network devices and took on team lead responsibilities, including interviewing and hiring suggestions.

Since 2017, Jacob has been working at TCW as a System Engineer. In this role, they utilized their expertise in network operations and troubleshooting to ensure the smooth operation of the company's network.

Overall, Jacob Fischer has a strong background in network operations and support, with experience in troubleshooting, customer support, and team leadership.

Jacob Fischer's education history includes studying Computer Systems Networking and Telecommunications at Austin Peay State University and Network Administration and Computer Programming at Western Kentucky University. In addition, Jacob obtained the Juniper JNCIA certification from Juniper Networks in February 2016.