TCC Group
Joanne Smith is an accomplished business leader with extensive experience in the compliance and technology sectors. Since 2000, Joanne has served as Executive Chair and Founder of TCC Group and Recordsure, overseeing operations that enhance regulatory compliance and customer insights through advanced technologies. TCC Group is recognized as the only technology-enabled compliance specialist in the UK, while Recordsure focuses on providing insights from customer conversations to improve compliance and customer experience. Furthermore, Joanne held the position of Chair for the CBI SME Council from September 2019 to December 2022 and has previous experience as an Executive Consultant at KPMG and in supervision at the Financial Services Authority. Joanne holds an MBA in International Business from the University of Bristol.
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TCC Group
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We connect the dots between culture, compliance and commercial outcomes, providing your business with long-term sustainability. Powered by smart people and clever technology, TCC Group supports financial service companies in The UK and Australia to help them meet and exceed regulatory requirements and build strong, profitable futures. We really do believe that culture is key to commercial success and recognise that happy, loyal customers lead to less complaints and the need for costly remediation. Our specially developed regulatory technology (RegTech) works hand in hand with our human expertise, meaning our services drive higher efficiencies and insight while delivering exceptional value for money. With roots in financial services and with regulators in the UK, we've gained numerous accolades for work, become a dependable name in the field and expanded to serve the Australian market.