Joanne Smith

Joanne Smith is an accomplished business leader with extensive experience in the compliance and technology sectors. Since 2000, Joanne has served as Executive Chair and Founder of TCC Group and Recordsure, overseeing operations that enhance regulatory compliance and customer insights through advanced technologies. TCC Group is recognized as the only technology-enabled compliance specialist in the UK, while Recordsure focuses on providing insights from customer conversations to improve compliance and customer experience. Furthermore, Joanne held the position of Chair for the CBI SME Council from September 2019 to December 2022 and has previous experience as an Executive Consultant at KPMG and in supervision at the Financial Services Authority. Joanne holds an MBA in International Business from the University of Bristol.