Sarmad Fraz

Sarmad Fraz has extensive experience in customer service, currently serving as a Client Service Agent at The Credit Pros since December 2024, where responsibilities include resolving customer issues and managing accounts. Previously, Sarmad held the position of Customer Service Team Lead at TurboDebt from July 2019 to November 2024, focusing on team management and customer data handling. Additional experience includes roles as a Customer Service Officer at Digitech Outsourcing Solution and a Customer Service Team Lead at British Communication System, both emphasizing quality assurance and communication. Earlier career experience includes serving as a Customer Service Representative at Ufone 4G. Sarmad holds a Master’s degree in Mass Communication/Media Studies from Virtual University of Pakistan, a Bachelor’s degree in Electrical and Electronics Engineering from Hajvery University, and an Associate’s degree from Pak Polytechnic Institute.