The Crossroads Group
Andrea joined Crossroads Group in 2021 as a surveyor and was quickly recognized by the quality team as well as project managers for her excellence in that role. After completing thousands of interviews and consistently scoring at the top of the benchmark for quality, Andrea was invited to join the quality team. Prior to serving The Crossroads Group team, Andrea served in the Verizon customer service department managing customer accounts, resolving customer issues, supporting the live chat function, and otherwise supporting the team. Andrea also served an insurance company as a Virtual Customer Service Representative prior to joining Verizon.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.