The Crossroads Group
As a seasoned professional, Jocelyn has over 20 years of experience working with survey project management and analytics. Prior to joining The Crossroads Group, Jocelyn was a Patient Experience Consultant with Press Ganey for twelve years. In that role, Jocelyn analyzed survey indicators to identify organizational strengths and opportunities for improvement in collaboration with the array of clients served in the healthcare space. She also provided organizational clients with on-site support and mentored 15 new employees.
Subsequent to her time at Press Ganey, Jocelyn was a Customer Experience Research Analyst conducting research at Lippert, assuming the responsibility of questionnaire design, data collection, and analysis for internally administered surveys. In her role at The Crossroads Group, Jocelyn is a specialist in client relationship management, supporting the analytical team as well as helping clients to engage with their high-quality survey results.
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The Crossroads Group
Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.