The Customization Group
Katharina Gelbling is a seasoned professional with extensive experience in customer experience management and digital service strategy. Currently serving as a Senior Customer Experience Manager at Picanova Group since August 2022, Katharina has a strong background that includes a technology consultant role at Accenture DACH from February 2019 to July 2021, where expertise was developed in automation technologies, contact center strategies, and service transformation. Prior experience as a Product Manager at 1&1 Telecommunications SE involved focusing on self-service solutions and omnichannel service strategies. Academic credentials include a Master of Science in Business Management from the University of Applied Sciences Koblenz and a Bachelor of Science in Business Administration from the same institution, supplemented by international studies in marketing and business.
The Customization Group
The Customization Group is a global market leader for customizable wall and home decoration. In our 4 factories in the USA, Poland, and Latvia, we manufacture up to 500.000 products daily, each one individually tailored to the specifications of our customers. Our know-how in tech-driven customization allows us to create excellent customer experience within our own D2C online shops and to meet the versatile demands of our B2B and API partners.