Li San Tham is an experienced professional currently serving as the Director of Online and Collaboration Services at the Australian Department of Health since March 2022. Prior to this role, Li San Tham held the position of Director of Projects and Change in Customer Experience Delivery at Services Australia, where leadership was provided in Agile methodologies and strategic pipeline development. With a strong background in user experience and digital identity, roles at the Australian Government Department of Human Services included Director/Experience Lead and Director/Product Manager for the GovPass program, among others. Earlier experiences span multiple organizations, encompassing roles in product marketing, communication, and digital projects, complemented by a Bachelor’s degree in Communication from the University of Canberra.