Services Australia delivers Centrelink, Medicare and Child Support payments and services.

Government

Services Australia

David Hazlehurst

Kirsty Faichney

Tony Piazza

Jason Lucchese

Angela Diamond

Randall Brugeaud

Susie Smith

Anna Macfarlane

Russell Egan

Jonathon Thorpe

Chris Birrer

The Management and Executive Oversight team at Services Australia is responsible for providing strategic leadership and guidance across the organization, ensuring alignment with the company's goals in delivering vital services such as Centrelink, Medicare, and Child Support. This team collaborates on high-level decision-making, policy formulation, and performance oversight, while focusing on enhancing customer service delivery and operational efficiency.

Management and Executive Oversight

The Service Design and Delivery team at Services Australia focuses on enhancing user experiences and improving the delivery of essential services such as Centrelink, Medicare, and Child Support. The team collaborates on the design and implementation of innovative service solutions, ensuring that programs are accessible, efficient, and tailored to meet the diverse needs of Australian families. Overall, they drive continuous improvement in service excellence through strategic management and targeted initiatives.

Service Design and Delivery

The Program Management Team at Services Australia oversees the planning, execution, and evaluation of various payment and service programs, including those related to Centrelink, Medicare, and Child Support. Comprising National Managers across diverse areas such as assessment services, tailored programs, and aged care, the team ensures the effective delivery of support services to Australians, promoting financial capability and participation in community and workforce initiatives.

Program Management Team

The Operational Management team at Services Australia is responsible for overseeing the efficient delivery of essential services such as Centrelink, Medicare, and Child Support. This team coordinates various operational programs, ensuring compliance and accuracy while driving strategic initiatives across multiple divisions, including health, debt management, and customer service enhancements. By collaborating with general managers from diverse areas, they aim to optimize processes and improve service outcomes for the Australian community.

Operational Management

The Transformation Management team at Services Australia leads initiatives to enhance service delivery and operational efficiency across key programs such as Centrelink, Medicare, and Child Support. By leveraging strategic planning, digital advancements, and compliance oversight, the team drives organizational change that improves customer experiences and ensures adherence to regulatory standards. Their collaborative efforts integrate various aspects of healthcare, fraud control, and service delivery, ultimately aiming to create a more responsive and effective support system for all Australians.

Transformation Management

The Leadership Team at Services Australia drives the strategic vision and operational excellence required to effectively deliver Centrelink, Medicare, and Child Support services. Comprising key executives in roles focused on payments, customer service delivery, and health care, the team ensures organizational integrity, enhances customer experience, and promotes innovative service design, all while overseeing performance and aligning strategies to meet the needs of Australians.

Services Australia

Org chart

Teams

Management and Executive Oversight

Service Design and Delivery

Program Management Team

Operational Management

Transformation Management

Leadership Team

Offices

Services Australia

Org chart

Teams

Management and Executive Oversight

Service Design and Delivery

Program Management Team

Operational Management

Transformation Management

Leadership Team

Offices

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