Jo-Anna Giles

Jo-Anna Giles has extensive experience in the insurance and customer service sectors, currently serving as a Medical Underwriter at The Exeter since December 2017. In this role, Jo-Anna is responsible for triaging applications, assessing medical evidence, liaising with medical professionals, and negotiating fees, all while assisting sales and managing client expectations. Prior to this position, Jo-Anna held roles as a New Business Adviser and Member Support Adviser at The Exeter, providing guidance to financial advisers and prospective members. Jo-Anna's earlier experience at South West Water included serving as a Service Delivery Billing Specialist and Customer Service Representative, focusing on complaint resolution, account inquiries, and process improvement in customer service.