David Shoffitt

David Shoffitt is a seasoned professional in customer experience and operations, currently serving as the Director of Customer Service at Yes Hearing since January 2024. Previously, David was the Customer Experience Senior Manager at The Farmer's Dog, overseeing a team of over 200 members. David has also held key roles, including Director of Customer Experience & Operations at Lively, where systems were established that significantly transformed the company, and Director of Operations & Customer Experience at Minibar Delivery, enhancing both customer and supplier interactions. David's early career included substantial contributions to the U.S. Navy, serving in various capacities such as Operations Officer and Assistant Maintenance Officer. David holds a Master’s Degree in Organizational Leadership from Norwich University and a Bachelor of Arts in History from the University of Colorado Boulder.