Melissa Nicolette L. P.

Melissa Nicolette L. P. has a strong background in customer success and operations management. Melissa Nicolette L. currently works as a Customer Success Manager at ADVANCE.AI. Previously, they worked at Zendesk as a Customer Success Executive from August 2019 to October 2021. Prior to that, they served as the Director of Operations at iQor from June 2018 to July 2019. Melissa has also held positions such as Client Services Director at Sutherland from November 2016 to November 2017 and Senior Manager, Client Services and Operations Support at Teledirect Telecommerce from August 2015 to October 2016. Before that, they worked as a Senior Manager of Operations at [24]7 from July 2009 to April 2015. Their earlier experience includes roles as an Account Head at Sitel from December 2005 to July 2009, Operations Manager at Convergys from October 2004 to November 2005, Team Lead at Convergys from July 2003 to October 2004, and Team Lead at eTelecare Global Solutions from November 2000 to June 2003.

Melissa Nicolette L. P. has a diverse education history. Melissa Nicolette L. pursued their Master of Business Administration (MBA) from 2015 to 2021 at the Ateneo Graduate School of Business, specializing in Regis-MBA. In the same year, 2015, they studied Project Management at the Ateneo Graduate School of Business. In 2012, they attended the Asian Institute of Management for management studies.

Before their postgraduate studies, Melissa obtained their Bachelor of Arts degree in Communication Arts from De La Salle University. Melissa Nicolette L. completed their undergraduate education from 1997 to 2000.

In addition to their academic achievements, Melissa has obtained various certifications to enhance their skills and knowledge. Melissa Nicolette L. received a certification in Data Visualization for Data Analysis and Analytics from LinkedIn in June 2022. Melissa also obtained certifications in Zendesk Guide Specialist I and Zendesk Support Administrator Expert I from Zendesk in August 2021 and July 2021, respectively. Furthermore, they have attained both levels of the Certified Customer Success Manager (CCSM) certification from SuccessHACKER, Level 1 in September 2022 and Level 2 in January 2023.