Amira El Sheikh

Director Of Owner Services at The First Group

Amira El Sheikh has a diverse work experience spanning over several years. Amira began their career as an Export Executive at Delta Aromatic International, where they promoted company products in various regions and developed an Export Department. Amira then worked as the Assistant General Manager, overseeing production, managing international suppliers, and handling corporate clients. After that, they served as the General Manager at Diamond Hills JAFZA, where they handled imports, exports, customer relationship management, and daily communications with international suppliers. Amira also had a brief stint as a Marketing Consultant at Interchange Vacation Club. Later, they ventured into the hospitality industry and owned CAZA Beach Guest House.

In 2007, Amira joined The First Group, where they held various roles and rose through the ranks. Amira started as a Client Services Manager, attending to customers' requirements and managing installment collections. Amira then became the Owner Services Manager - Asset Management, initiating a new Handover Department and overseeing communication and handover documentation with customers. Amira also served as the Corporate Recruitment Manager, where they established a new department for recruitment and conducted induction training for new employees. Amira'snext role was as the Owner Relations Manager, leading a team of Portfolio Managers and managing customer relationships through loyalty programs, roadshows, and events. Amira then became the Operational Senior Manager before transitioning to the Senior Client Services Manager position, where they continued to oversee client services. Currently, Amira is the Senior Manager - Owner Services and is responsible for ensuring the satisfaction of property owners.

Amira El Sheikh pursued their education in a chronological manner. Amira began their academic journey in 1984 at Umm Ammar High School for Girls in Abu Dhabi, UAE, where they obtained their Thanawiya Amma (High School Certification) in Secondary Education in 1987.

Following their high school education, they enrolled at The American University in Cairo from 1987 to 1992. During their time there, they pursued a Bachelor of Arts degree in Economics & Business Administration.

In addition to their formal education, Amira El Sheikh also obtained several certifications. In 1995, they completed a program on the development of professional selling skills at an institution called MAK. In 2002, they acquired a certification in timeshare from Griffith College (AUS). In 2013, they obtained the certification for Service Leadership & Secrets of Superior Service from UP! Your Service. Lastly, in 2015, they obtained a Real Estate Broker certification from the Real Estate Regulatory Agency.

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Timeline

  • Director Of Owner Services

    April, 2023 - present

  • Senior Manager Owner Services

    January, 2019

  • Senior Client Services Manager

    May, 2017

  • Operational Senior Manager

    September, 2016

  • Owner Relations Manager

    December, 2013

  • Corporate Recruitment Manager

    May, 2010

  • Owner Services Manager Asset Management

    May, 2007

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