The Good Guys
Michael Robb has a diverse work experience spanning multiple industries. Michael began their career in 2004 at McDonald's, where they worked as an Assistant Manager for nearly a decade. In 2013, they transitioned to Origin Energy, where they held various roles, including Customer Resolutions and Customer Relations - Ombudsman Support. Michael then became a Coaching & Capability specialist and later a Social Media Specialist. In 2019, they joined Shopify as a Support Advisor before moving on to become a Social Care Specialist and eventually a Support Quality Assurance Specialist. Most recently, they have been working at The Good Guys as a Customer Experience Quality Assurance Lead since 2023.
Michael Robb attended Scoresby Secondary College from 2002 to 2007, completing Year 12 and receiving a VCE qualification.
The Good Guys
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The Good Guys is a retail icon in Australia. Synonymous with a broad range of the biggest brands in electrical appliances, at exceptionally low prices, our trademark enjoys instant recognition amongst Australian consumers. The Good Guys history in electrical appliance retailing in Australia goes back to 1952. In 1992, The Good Guys banner appeared for the first time on 14 stores in Victoria. Just 6 years later the group implemented its iconic Good Vibrations Pay Less advertising campaign and continued the growth that today sees the prominent trademark on 100+ stores nationally. In November 2016, JB Hi-Fi acquired The Good Guys, identifying the brand to be a strong strategic fit. Now united as the JB Hi-Fi Limited, this partnership has created a new force in Australian retailing. The cheerful, friendly nature of The Good Guys brand personality resonates not only in our store designs, layouts, product offering and advertising but in everything we do in our day-to-day dealings with customers.