Katy Eriks

Katy Eriks has extensive experience in customer service and management across various industries. Currently serving as the Director of Customer Experience at SuitShop since August 2017, Katy develops service standard operating procedures, trains staff on customer service technologies, and oversees performance metrics for representatives. Prior experience includes roles as a Business Development Manager at SuitShop, a Yoga Instructor at CorePower Yoga, and multiple management positions at retail companies such as Fleet Feet Sports, Abercrombie & Fitch, and Hollister Co., showcasing a strong capability in customer service, team leadership, and sales optimization. Katy holds a BA in Telecommunications from Indiana University Bloomington and additional credentials in Consumer Marketing and Yoga instruction.