Kirsty Yates

Kirsty Yates is an experienced professional in the housing sector, currently serving as the Regional Head of Customer Services at The Guinness Partnership since September 2025. Previously, Kirsty held several key positions at Futures Housing Group, including Head of Communities and Housing Operations Manager, from July 2021 to October 2025. Kirsty also served as a Board Member for Women In Social Housing between July 2019 and July 2022. Earlier roles at The Guinness Partnership included Customer Liaison Manager, where responsibilities encompassed managing over 4,000 homes in the East Midlands, and Interim Regional Customer Liaison Manager for Greater Manchester, overseeing 12,000 properties. Kirsty's career in housing management began with positions such as Housing Manager at Home Group and Senior Service Manager at Orbit Group. Educational qualifications include studies at North Warwickshire and Hinckley College and Hartshill High School in Nuneaton.