Sarah Sargent Cihcm

Sarah Sargent CIHCM is an accomplished professional with extensive experience in customer experience strategy and operational leadership within various organizations. Currently serving as the Director of Housing & Neighbourhoods at The Guinness Partnership since October 2022, Sarah previously held key leadership positions at Swan Housing Group, Abri Group, and Lowell, focusing on customer service and experience delivery. Notable achievements include winning the Crains Manchester Businesswoman of the Year in 2009 and driving significant improvements in customer satisfaction while at O2 UK. With a strong educational background in Business & Finance from Leeds Beckett University, Sarah's career reflects a commitment to enhancing customer journeys and fostering a high-performance culture across teams.