Richard Tamayo

Richard Tamayo serves as the Director of Process Improvement for Claims Experience at The Hanover Insurance Group, focusing on enhancing customer experience and operational efficiency. Previously, Richard held the position of Director of Carrier Operations at SageSure Insurance Managers, where management of carrier relationships and cloud analytics for profitability analysis was key. A Delivery Manager at Horizon Blue Cross Blue Shield of New Jersey, Richard implemented strategic initiatives for process efficiency and customer experience enhancement. Richard's extensive career at Chubb included leadership roles in project management and customer service. Prior military service includes logistics supervision and recruitment in the US Navy. Richard holds an MBA in Risk Management from Saint Peter's University and multiple certificates in Lean Six Sigma, Business Analysis, and Project Management from Villanova University, among other educational credentials.