Stacy Black

Stacy Black has extensive experience in the insurance and administrative fields, currently serving as Quality Assurance Program Manager at The Hanover Insurance Group since February 2002. In this role, Stacy focuses on the design and maintenance of Quality Assurance programs aimed at enhancing customer experience and driving employee engagement. Previously held positions include Customer Service Operations Consultant, Personal Lines Supervisor, and Customer Service Specialist, where responsibilities encompassed training, call quality improvement, and operational management. Prior experience includes roles at Farm Bureau, Valassis, and Groat Machinery, encompassing administrative assistance, account management, and office management. Stacy's educational background includes studies at Cleary University, Schoolcraft College, and Henry Ford Community College.