Gianna Royland

Gianna Royland possesses extensive experience in customer service and team leadership. Since May 2015, Gianna has been a Customer Care Center Team Lead at The Hartford, overseeing a team of 12 representatives while conducting quality reviews and coaching sessions. Previous roles at The Hartford included Customer Care Consultant and Customer Service Representative, where responsibilities ranged from handling escalated calls to training peers. Prior to Gianna's tenure at The Hartford, experience in the service industry was gained at Applebee's, complemented by roles as an Equity Specialist at Dominion Dealer Solutions and various graphic design internships. Gianna holds a Bachelor of Fine Arts in Graphic Design from the University of Massachusetts Dartmouth, obtained in 2008.