Mikael Åström

Mikael Åström is a seasoned professional in customer success and IT management with extensive experience across multiple organizations. Currently serving as a Customer Success Manager at Zscaler since August 2022, Mikael focuses on enabling customer success through Zero Trust solutions. Prior roles include Customer Success Account Manager and Service Delivery Manager at Microsoft, where Mikael enhanced customer relationships and ensured optimal use of IT investments. With a background in IT services management at Office Management and leadership roles at Academedia and Handelsbanken, Mikael has consistently contributed to IT project success and customer satisfaction. An early career at Office Management and Coronation involved technical consultancy and product development, laying a strong foundation in IT operations and technical support.