Pinja Suonpää

Pinja Suonpää is an experienced professional specializing in customer management and service design, currently serving as the Head of Customer Management at Asuntosäätiö since March 2021. Pinja's expertise includes leading initiatives related to Salesforce CRM, designing digital services, facilitating workshops, and enhancing customer experience through data analysis and satisfaction measurement. Prior experience includes roles as Lead Customer Experience Specialist at Suomen Vahinkovakuutus Oy, Brand Manager at Mia Höytö Cosmetics, and Service & Communications Designer in the public sector. Pinja's educational background features advanced degrees in Service Design, Service Innovation and Design, Communication and Media Studies, and Tourism and Travel Services Management.