Michael Pierce

Michael Pierce is an experienced professional currently serving as Call Center Manager at The IHC Group since August 2018, where responsibilities include overseeing Sales Agent performance, employee development, and agent training. Prior to this role, Michael held positions as Call Center Team Lead for Inside Sales and Inside Sales Specialist, focusing on direct-to-consumer sales. Before joining The IHC Group, Michael worked as Operations Shift Manager at Who's on Third Restaurant Group, contributing to the establishment of the business recognized as Milwaukee’s Best “Sports Bar” in 2015 and 2016. Early career experience includes bartending and serving at Trinity Three Irish Pubs after relocating to Milwaukee. Michael holds an Associate of Science degree in Criminal Justice from Blackhawk Technical College.