The Instillery
Stephanie McCarthy possesses extensive experience in customer experience and service delivery management across multiple organizations. Currently serving as Customer Experience Operations Manager and Manager of the Service Delivery Team at The Instillery since August 2019, Stephanie has prior experience as Service Delivery Manager at Origin IT and CodeBlue Limited. Additional roles include Resource Manager - Project Delivery at Westpac New Zealand and Service Manager at Computacenter, where responsibilities included overseeing technical support teams, performance management, customer relations, and recruitment. Earlier in Stephanie’s career, a role as Team Leader at ASB Bank involved managing technical support staff and ensuring SLA targets were met, while experience as Helpdesk Manager at Fitch Ratings included leading a helpdesk team supporting banking staff. Stephanie is a graduate of The University of Waikato.
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The Instillery
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Welcome to The Instillery, where fresh thinking and digital strategy are blended together to instill belief and pour capability into the bloodstream of businesses. We deliver top-shelf, refined technology so potent, it’s future-proofed. We are here for the next generation of entrepreneurs, visionaries, and idealists. To breed a culture of empowerment over dependency that elevates technology, people, and processes. Ko ia kāhore nei i rapu, tē kitea. He who does not seek will not find. We believe in disruption, reinvention, and growth. Our approach is not about "doing it to a business" or selling for selling's sake, but about instilling confidence and belief in our clients. We enable them to create a digital engine that drives their business towards becoming their own agents of change. Over 30 years, we've merged five of Aotearoa's best technology and support providers to form a powerhouse of disruptive innovation. Our team of passionate 'Instillers' is on a mission to instigate change and put the power of the world's best technology in the hands of those who hunger for innovation. We always aim to do good, and we hold ourselves to the highest possible standard. We leave every environment we touch better and stronger than when we found it. We're here to do great things with people who have great ambition because, as we believe, those who dare, win.