Michelle Palmer, CSM, CMS, currently serves as Associate Vice President of IT Service Delivery at The Institutes, a position held since July 2016, following various roles including Director of IT Operations and Delivery and Project Management. Previous experience includes Project Manager at Universal Music Group, where Michelle enhanced project delivery efficiency and developed IT governance functions; Project Manager at Farmers Insurance, coordinating cross-functional resources; and Project Coordinator positions at Amgen and Shoedazzle. Earlier roles include Project Manager at Sprinturf and Pre-Sale Specialist at Reliance Standard. Michelle holds a Bachelor's degree from Penn State University and a PMP Foundations Certificate from Villanova University.
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