Deanna Lutz

Deanna Lutz, AIC, currently serves as a Property and Casualty Claims Management Specialist at The Insurance Center, a position held since January 2024. Previously, Lutz was a Customer Care Manager at Cellcom from November 2020 to November 2023, where responsibility included leading a team of Customer Care Team Leaders and overseeing departmental strategy and service levels. Lutz's extensive tenure at CONNECT, powered by American Family Insurance, spanned from January 2004 to November 2020, during which roles included Auto Claims II Supervisor, Auto Claims II Claims Technical Specialist/Team Lead, Bodily Injury Claim Representative, and Property Damage Claim Representative. Educational qualifications include a Master of Business Administration from St. Norbert College, an Associate in Claims-Management from The Institutes, and a bachelor's degree from the University of Wisconsin-Eau Claire.